Return Policy

Return services may be delayed as a result of COVID-19 safety measures.

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.

Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £3.10 to £14.99 for small parcel courier services and from £5..60 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.

Some items cannot be returned, including:

• Items which are personalised or customised to your specifications
• NCNH gift certificates

All eligible items purchased between 1 November and 25 December can be returned until 31 January of the following year.

If your order arrives damaged or defective, please see the Replacing Damaged Items.

(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.